Managed Service Solutions
Eliminate out of control IT costs with a fixed price program for all your maintenance, monitoring, and troubleshooting needs.
As a Managed Service Solutions customer, clients pay a flat monthly fee for IT services. Managed Service Solutions offers a variety of plans encompassing everything from basic preventative maintenance for desktops, laptops, tablets and mobile phones, to fully managed servers and infrastructure plans. Our engineers proactively monitor the network of a Managed Service Solutions client to address problems before they cause down time for your business.
Because every business has unique requirements, each Managed Service Solution plan is customized to provide your company with optimal network reliability for your individual business, all for a flat monthly fee based on the number and type of managed devices.
- Servers (event log errors, drive space/CPU/memory utilization, system performance, service alerts.
- Anti-Virus protection.
- Server UPS.
- Daily data backup.
- Firewall monitoring, updating and upgrading.
- Microsoft Windows updates
- Microsoft Office updates
- Managed Antivirus and Anti-spyware.
- VPN administration and support
- Backup administration and support (file restoration, test restores, drive maintenance and job review).
- Server/Desktop/Laptop Administration (hardware replacement, error resolution, performance optimization, upgrades).
- Application upgrades and updates, BIOS, Driver and Firmware updates.
- Server UPS Testing/battery replacement.
- User Account/ Active Directory administration.
- Network equipment support (routers, switches, wireless access points, etc.)
- Printer/scanner support.
- 24 x7 availability by multiple, certified network engineers.
- 2 hour response time by remote service, phone support or an onsite visit.
- Mobile device support including tablets and cell phones.